Flower Returns, Refunds and Complaints for East Sheen
Our Fresh Flowers Guarantee in East Sheen
At Florist East Sheen, our commitment is to deliver only the freshest, most beautiful flowers to our customers throughout East Sheen and neighbouring areas. As a trusted local florist, we take great pride in ensuring each bouquet and arrangement arrives looking its absolute best—whether to a home or business. Your satisfaction with both our flowers and our service is our highest priority.
Damaged-on-Arrival Policy
Every effort is made to ensure our flowers reach you in peak condition. Should your flowers arrive damaged, wilted, or not in the quality you expect, please let us know as soon as possible—preferably within 24 hours of receipt. For claims, we ask that you provide photographs of the damaged flowers and a brief description of the issue. This helps us to investigate thoroughly and maintain our high standards for every delivery.
Freshness Window and Quality Assurance
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery. Proper care, such as changing the water and trimming the stems, should be observed to keep your bouquet vibrant. Our expert florists check the quality of every bloom before delivery, but if your flowers do not remain fresh within this window, please inform us with photos and details. We’ll work with you to make it right.
Refund and Replacement Options
Your happiness is at the heart of our service. If your flowers fail to meet our fresh flowers guarantee in East Sheen, you may be eligible for either a replacement bouquet or a refund, depending on the situation and your preference. Replacement flowers can usually be delivered promptly within our local East Sheen area. Refunds, where granted, will be processed using the same payment method used at purchase. We will review all requests fairly and aim to resolve them to your satisfaction.
How to Make a Complaint
Should you experience any issues with your order or with our service, we encourage you to reach out directly. The quickest way to resolve a problem is to provide as much information as possible: your order details, the nature of your complaint, and any relevant photos. Each complaint is treated individually, and our team will ensure you receive a prompt, personalised response. Your feedback, whether positive or negative, helps us to continuously improve our floristry and delivery services.
Why Trust Florist East Sheen?
As your dedicated local florist, Florist East Sheen is honoured to serve the vibrant community of East Sheen. We deliver to both households and businesses, and our reputation has been built on reliability, quality, and personalised care. Our returns, refunds and complaints process is transparent and customer-friendly, reflecting our commitment to complete satisfaction with every bouquet. Thank you for supporting a local business that values your trust.
If you have any questions about your order, do not hesitate to get in touch. We are here to help and always glad to assist our East Sheen customers with their floral needs.
