These e-commerce Terms & Conditions ("Terms") govern the online ordering and delivery of floral products and related services purchased from Florist East Sheen via our website (the "Site"). By placing an order through our Site, you agree to abide by these Terms. These terms apply to all customers requesting flower delivery in East Sheen and the surrounding areas within our service coverage. Please read these Terms carefully before making a purchase.
Florist East Sheen operates as a local florist, supplying fresh flowers, arrangements, bouquets, and gifts, with online ordering and delivery services throughout East Sheen and neighbouring districts. Our services are tailored to personal, corporate, social, and event needs. Deliveries are made within East Sheen and contiguous postcodes as detailed at checkout when placing your order.
To ensure seamless online flower delivery in East Sheen, our order process is designed for clarity and ease of use:
Please note that images of flowers and arrangements are provided for illustration purposes. As a natural product, exact colours, varieties, or containers may occasionally vary due to seasonal availability. Substitutions may be made for items of equal or greater value whilst maintaining the aesthetic and value of your chosen arrangement.
East Sheen Florist provides delivery throughout East Sheen and select neighbouring areas as listed in our delivery policy. Orders are delivered on the requested delivery date whenever possible; however, we do not guarantee delivery at a specific time unless explicitly offered as an add-on service.
Delivery Times: Standard delivery operates Monday to Saturday, excluding public holidays. Orders placed after our stated cut-off time may be processed and delivered on the next working day.
Unsuccessful Delivery: If no one is available to accept the delivery at the specified address, flowers may be left with a neighbour or in a safe location at the discretion of our delivery driver, unless otherwise instructed. In such cases, a delivery note will be left notifying the recipient where the flowers were placed. If both options are unavailable, we may return the item to our store and arrange a re-delivery, subject to an additional delivery charge.
Address Errors: We are not liable for failed deliveries resulting from incorrect or incomplete delivery information. Please double-check all details before confirming your order.
Online orders can be paid using the payment methods specified at checkout, including most major credit and debit cards. Payment is processed securely at the point of order. You confirm that the payment details provided are correct and that you are authorised to use the chosen method.
All prices are clearly indicated in British Pounds (GBP) and are inclusive of applicable UK VAT unless otherwise stated. The total cost of your order, including any delivery charges, will be clearly displayed prior to payment.
If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations or changes must be requested within a reasonable time before the planned delivery slot, ideally at least 24 hours before the scheduled delivery date. Cancellations requested after dispatch or once preparation of bespoke items has begun may not be possible, and refunds may not be available.
For cancellations made within the permitted time frame:
Bespoke or personalised arrangements, including those for weddings, events, or special request flowers, cannot be cancelled or refunded once preparation has commenced due to the perishable nature of flowers and individual ordering requirements.
Due to the perishable nature of flowers and floral arrangements, we do not routinely offer returns. However, your satisfaction is important to us. If there is an issue with your delivered flowers, please contact us within 24 hours of delivery describing the problem and providing photographs where possible. We will investigate each case individually and, if appropriate, offer a replacement or refund at our discretion. Our decision in these matters is final.
Florist East Sheen ensures that all deliveries are made using the freshest flowers available. Substitute items may be used where supply issues arise, particularly during peak demand or for certain seasonal flowers, provided the overall design and value are maintained. Every effort is made to match the style, size, and colour palette shown in product images. Where a significant substitution is necessary, we will endeavour to contact you in advance.
Our liability for loss or damage is limited to the total amount paid for your order. We cannot accept liability for any indirect, consequential, or business losses or for loss or damage arising from:
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, nor for fraud or any other liability which cannot be excluded or limited under UK law.
We are not liable for any delay or failure in performing our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control including, but not limited to, natural disasters, strikes, government actions, or supply chain interruptions.
All images, text, and content on the Site remain the intellectual property of Florist East Sheen and may not be used or reproduced without our explicit prior written consent.
We collect and process personal data in accordance with our Privacy Policy and applicable UK data protection law. All payment information is handled securely, and we do not store your payment card details post-transaction. For information on how we use and protect your personal data, please refer to our Privacy Policy on our website.
Florist East Sheen reserves the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page and your continued use of the Site after such changes constitutes acceptance of the updated Terms. For this reason, please review these Terms periodically.
These Terms and any disputes arising from or related to your online order, flower delivery, or use of this Site are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim.
If you have any questions about these Terms & Conditions, please refer to the relevant sections of our website or use the contact form provided online. These terms apply to all flower delivery customers within East Sheen and the immediately adjacent areas covered by Florist East Sheen. For service enquiries outside these areas, please check our delivery coverage or get in touch for assistance before placing an order.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.
These Terms constitute the entire agreement between the customer and Florist East Sheen regarding online orders for flower delivery and supersede all prior discussions, communications, or agreements relating to the subject matter. No waiver of any term is deemed to be a further waiver of any other term or breach.
Thank you for choosing Florist East Sheen for your online flower delivery requirements in East Sheen and the surrounding area. Your custom and satisfaction are important to us.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 113 Sheen Ln, East Sheen, London, SW14 8AE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Sheen, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Sheen.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
